Oculus Rift warranty, or any warranty in that matter, is riddled with complicated wording that is sometimes hard to understand.
By doing some 200 IQ brain exercise, I compiled a short, easy to understand compilation of the most important points from the Oculus Rift contract.
So if something happens or has happened to your Oculus Rift, you’d know when you can submit a claim for the fix.
Here is what you need to know:
For How Long Does Oculus Rift Warranty Last?
In most countries, the warranty lasts for one year from the moment you got Oculus Rift.
In EU countries, the bond between you and Oculus Rift lasts for two years.
It is not because European’s VR headsets are stronger and the warranty is therefore extended. It is due to European law that forces companies to give consumers a warranty for at least 2 years, so there is no going around that.
When Should You Claim For Warranty Service?
If your Oculus Rift simply doesn’t work like advertised, if it has some kind of defect where it isn’t functioning properly, you should file a claim.
It’s pretty straightforward. Assuming that you installed your headset correctly and read the setup, everything has to function. In case it’s not, contact the support.
Mind you, you have to 100% certain that you didn’t cause the issue. More on that below.
When The Oculus Rift Warranty Doesn’t Work?
If you got your Oculus Rift from a third party, and not directly from Oculus or their authorized retailers, you cannot file for warranty service.
So, for example, if you have a choice between purchasing an Oculus Rift from a friend for a discount, or directly from Amazon, you should be aware that Amazon is the only one that will give you a warranty in that case.
Another reason for Oculus rejecting warranty claims from customers is if the said person damaged it personally, intentionally, or unintentionally. That includes spilling something on it, dropping it, tampered it, opened it.
If you use the Oculus Rift for commercial use, or somehow in your business, the “assurance” no longer works. So if you make VR games, for example, and somehow your Oculus Rift stopped working, the warranty won’t work anymore.
There is only one thing you can do to have a warranty in that case: Buy a business edition. Only then will you have a warranty no matter for what purposes you use it. It is, however, twice as expensive. With that price, you might as well buy two Oculus Rifts… Decisions, decisions.
How Does The Warranty Process Work?
Assuming that your Oculus Rift is with a defect, the first thing you should do is contact the support.
Go to www.Oculus.com/support and explain your issue. Then you will probably have to send your beloved VR headset to a location that was mentioned in support. You will have to pay for shipping.
In most cases, they won’t be sending you the exact model you received. There is a chance that they fix it and send it back to you, but more likely they are going to send you a brand new product. This time, they will pay for the shipping cost.
Points to Keep in Mind!
If something were to happen to your apartment or computer because of Oculus Rift, you wouldn’t be paid more than the cost of Oculus Rift itself.
You will have to keep in mind that all the data you might have stored inside your Oculus Rift will probably be deleted (not that there is much personal data anyway).
Other than that, it’s pretty easy to get a replacement for your device. When talking to customer service, they are pretty understanding. To get more details on the warranty, check out this page.
If you have any problems, feel free to contact them!
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